At Queensland Calibrations, we recognise and respect the importance of protecting the privacy and confidentiality of the Personal Data we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles under the Privacy Act 1988 Cth.
You may change your details at any time by advising us in writing via email.
STORAGE AND SECURITY OF YOUR INFORMATION
All information we receive from our customers is stored in electronic form and protected by our secure server. We take all reasonable care to ensure that all customer data collected is secured against unauthorized use, alteration, loss or access. Furthermore, our secure server software encrypts all customer information before it is sent to us or transmitted through our website. Credit card information is not stored by us on our servers.
We receive and store your Personal Data you enter on our website or give us in any other way from time to time including from our Equipment Hire Agreements, our credit forms, our Fluke Education Discount Application forms, or what you tell us or show us when you telephone/email us. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our team. This helps us to contact you and to answer your enquiries. We do not seek to collect any sensitive information such as background, political beliefs etc.
We may use Personal Data collected from you for the purpose of providing you with direct marketing material, recalibration and service reminders, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.
All information sought is required for our business purposes, which includes:
- responding to your enquiries or requests
- to provide you with products and services
- to help us to identify other information, products and services that might be beneficial to you, and to inform you about them
- to evaluate the needs of our customers
- internal accounting and administration
- to protect you and us from fraud
- direct marketing
- setting up a business/trading account
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect copyright, trademarks and other legal rights.
When you visit our website at qldcalibrations.com.au, we may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”). We assume we have your consent to use your Personal Data for the above purposes unless you advise us not to.
Any non-personal information, communications and material you provide us, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Queensland Calibrations, its employees, customers, or third parties.
Finally, if there is a change of control in our business (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Any information collected on personal visits to our store, laboratory and office may be used for contact tracing purposes and if requested will be provided to public health officers.
We strive to ensure the security, integrity and privacy of Personal Data submitted to our website at qldcalibrations.com.au is maintained, and we periodically update our security measures in light of current technologies.
GAINING ACCESS TO YOUR PERSONAL DATA
You have a right to access the Personal Data we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We may charge you the reasonable costs of processing your request.
KEEPING YOUR PERSONAL DATA ACCURATE AND CURRENT
If you find that the information we hold about you is inaccurate, incomplete, or out-of-date, please let us know, and we will take reasonable steps to correct it.
Our website at qldcalibrations.com.au may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website at qldcalibrations.com.au.
DEALING WITH US
You can refuse to provide us with your Personal Data if you are making general inquiries about our products and services. However, we may not be able to answer your requests in some cases, or conduct business with you, if you refuse to disclose the Personal Data that we require.